Our approach delivers solutions rapidly by pursuing two mutually supportive objectives:
- Re-focus the organization on how it functions as a whole system.
- Leverage the fact that when individuals understand the "Big Picture," they align more
readily with the plans that follow.
This process grows out of 25 years of experience working with organizations facing
performance issues and struggling to make solutions work quickly and yet stick over time.
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Two simple factors contribute to turnaround challenges:
- Tenacious performance problems have their roots in multiple areas of breakdown,
- They invariably generate a tense working environment that in turn feeds the situation.
Leaders tend to tackle these challenges in ways that are to be expected:
- They target the most critical problem and analyze it in depth.
- They use rational persuasion to convince individuals to adopt the solution they chose.
Although the approach seems sensible enough, it has serious shortcomings:
- Tackling one problem at a time cannot surface how issues feed on each other to defeat
piecemeal solutions.
- Reason alone does not shift the negative mindsets (mistrust, cynicism, overwhelm) that
prevent individuals from hearing others' rational arguments.
The solution: working with the full system through a process leading to a positive mindset.
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Our process addresses these 2 failings: it brings all parties into one unique conversation to:
1. Face reality together,
2. Uncover the potential,
3. Commit to action.
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We bring the conversation out of the hallways into the big room.
This is the only way to review all aspects of the organization so that everyone hears the same
story and understands how the parts come together to create an end goal. Everyone has the
opportunity to speak their mind and see how others feel, think and act.
Out of this Facing Reality Together come common ground and mutual trust.
With everyone on the same page and understanding their role, solutions appear where the
situation seemed impossible hours before. Invariably new ideas surface on how to use the
same resources to produce better outcomes.
With better understanding, trust and sense of direction, individuals feel ready to make
commitments and new action plans emerge naturally.
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